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Your data, your controlData Deletion Instructions

Two ways to delete every record Nara Solutions holds about you. Pick whichever is easier — both are honoured within 30 days, in line with GDPR Article 17 and Meta's Platform Terms.

Option 1 — In-channel command (instant)

If you've messaged a Nara Solutions-powered bot on Telegram, WhatsApp, Facebook Messenger, or Instagram DM, you can wipe your record without leaving the chat:

  1. Open the same conversation with the bot.
  2. Send either of these messages exactly:
    • /delete
    • delete my data
  3. The bot replies with a confirmation. At that moment we delete:
    • Your user row (channel ID, name, language, country).
    • The full conversation transcript with the bot.
    • Any extracted profile attributes.
    • Any pending bookings tied to your channel ID.

Deletion is immediate and irreversible. Aggregate, fully anonymised analytics counters (e.g. "total messages this week") are retained but contain nothing that identifies you.

Option 2 — Email request (any channel, including web)

Email hello@nara-hub.com with the subject line Data Deletion Request and include one of the following so we can locate your record:

  • Your Facebook Page-Scoped User ID (PSID) or Instagram user ID, or
  • Your Telegram chat ID, or
  • Your WhatsApp phone number, or
  • The email address you used to book a meeting or sign in to the dashboard.

We confirm receipt within 2 business days and complete deletion within 30 calendar days at the latest, usually within 72 hours. You will receive a confirmation email when the deletion is done.

What gets deleted

  • Your user/profile row.
  • Every message between you and the bot.
  • Profile attributes the AI extracted from your messages.
  • Bookings, tags, and internal notes tied to your channel ID.
  • Any audit-log entries that reference you (anonymised in place where the audit row is needed for compliance).

What we keep

We may retain the minimum data legally required:

  • Aggregate, non-identifying usage counters (e.g. "42 messages handled in week X").
  • Invoice records for tenant accounts (controlled by the tenant's billing settings, not by end-users).
  • Server access logs older than 30 days are auto-purged.

Tenant admins (dashboard accounts)

If you operate a Nara Solutions workspace, you can delete your entire organisation — including every tenant message ever processed under it — from the dashboard's Settings → Danger Zone. For full-account deletion (including login credentials), email hello@nara-hub.com.

Verification

For email requests we verify ownership before deleting (we don't want a stranger erasing your record). Verification usually means replying to a confirmation email or sending a short message from the same channel/account whose data you want removed.

Questions

Anything unclear, or want a copy of your data before we delete it? Email hello@nara-hub.com.