1. Acceptance
By signing up for Nara Solutions or using any of our services, you ("Customer") agree to these Terms of Service. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree, do not use the service.
2. Service description
Nara Solutions provides a multi-tenant SaaS platform that delivers AI-driven customer-service conversations across messaging channels (Telegram, WhatsApp, Facebook Messenger, Instagram), voice channels (website widget, PSTN phone), and a unified admin dashboard with knowledge base, booking, handoff, and analytics capabilities.
3. Plans, billing, and usage caps
Service is offered on Starter, Growth, and Enterprise plans. Each plan has a monthly usage cap (measured in credits, where one credit ≈ one AI message or equivalent voice/STT/TTS unit). Caps, prices, and included features are described on our pricing page and may change with 30 days' notice to active subscribers.
Subscriptions are billed monthly and renew automatically each month unless cancelled before the renewal date. Monthly plans are non-refundable once charged; if you believe you were charged in error, contact us and we will review it.
4. Acceptable use
You agree NOT to use the service to:
- Send unsolicited bulk messages or spam.
- Impersonate another person or business, or operate channels under a name you do not own or have permission to operate.
- Distribute malware, phishing content, or material that exploits minors.
- Violate the terms of any underlying messaging platform (Meta's Platform Terms for WhatsApp / Messenger / Instagram, Telegram's Terms of Service, Twilio's Acceptable Use Policy).
- Process special-category personal data (health, financial, children's data) without first contacting us to ensure appropriate Data Processing Addendums are in place.
- Reverse-engineer the platform, scrape it programmatically beyond the documented API rate limits, or attempt to bypass plan caps.
We may suspend or terminate access immediately for material violations, with or without notice depending on severity.
5. Customer data
You own all conversation data, knowledge-base content, branding assets, and configuration you upload to Nara Solutions. We process this data on your behalf as defined in our Privacy Policy. You are responsible for the lawful basis for collecting end-user data through our platform — typically your own privacy policy and consent flows on the channels you operate.
6. Subprocessors and third-party providers
Nara Solutions integrates with third-party AI providers (Google Gemini, OpenAI, Anthropic, Soniox), messaging platforms (Meta, Telegram, with Twilio as a legacy/optional fallback), booking providers (Cal.com), and infrastructure providers (Supabase, Vercel, Google Cloud Platform). Their terms apply when their services are used through our platform. See our Privacy Policy for the full subprocessor list.
7. Service availability
We target 99.5% monthly uptime on the dashboard and bot services. Scheduled maintenance windows are announced 24 hours in advance when feasible. We do NOT guarantee the uptime of third-party AI providers, messaging platforms, or your tenant integrations — outages on those layers can interrupt service despite our infrastructure being healthy.
8. Warranty disclaimer
The service is provided "as is" and "as available". Nara Solutions disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law. AI outputs may be inaccurate; you are responsible for reviewing outputs before relying on them for legally or financially significant decisions.
9. Limitation of liability
To the maximum extent permitted by applicable law, Nara Solutions's aggregate liability arising from these Terms or the service is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — even if advised of the possibility.
10. Termination
You may cancel at any time from the dashboard or by emailing hello@nara-hub.com. We may terminate for non-payment after 14 days' notice or for material violation of §4 (Acceptable Use) immediately. On termination we retain your data for 90 days for export, then purge it in line with the Privacy Policy.
11. Changes to these terms
We may update these terms with 30 days' notice for material changes. Continued use after the effective date constitutes acceptance of the new terms. The "Last updated" date at the top reflects the most recent revision.
12. Governing law
These terms are governed by the laws of the jurisdiction in which Nara Solutions is incorporated, without regard to its conflict-of-law principles. Disputes are subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
13. Contact
Questions about these terms: hello@nara-hub.com.